Frequently asked questions

WHAT IS THE LEAD TIME ON YOUR CHAIRS/TABLES?

Our standard delivery lead time is 3 - 5 days after PO and Payments are made

Free Delievery and Installation for Jabodetabek Area ( Jakarta, Bogor, Depok, Tanggerang, Bekasi). Contact us for delivery costs out side Jabodetabek Area



WHO SHOULD I CONTACT WHEN MY CHAIR NEEDS SERVICING?

Please to reach out to our Customer Service at (info@hallning.com) or our official whatsapp services.



WHAT ARE THE PAYMENT METHODS?

Payments Can Be Made through:

  • Bank Transfer
  • Pay at Hållning Showroom (Pacific Place Mall, Level 2)
  • COD by Hållning Team
  • Online payment through Tokopedia.com (For HÅLLNING Sound)



WHAT IS A WARRANTY ON YOUR PRODUCTS?

WHAT DOES THE WARRANTY COVER? HÅLLNING warranty covers all products against material and manufacturing faults and defects from the product's production date.The warranty covers any necessary spare parts. Labour and transport costs are Free of charge (Within Warranty period).

Wear and tear must be expected from normal use and are not covered by the warranty. The warranty is conditional on the chair/table and fabrics/leather undergoing normal cleaning.The guarantee does not cover the consequence of wear and stains when choosing a light (white) colour for plastic or metal components.

  • HÅG - 10 Years
  • RBM - 6 Years
  • RH - 6 Years
  • MOLL - 5 Years
  • HÅLLNING Entry Level Chairs | A 350 & A450 Series - 2 Years

  • Duba B8 - 7 Years
    Two Years: Electronic components such as control boxes.
    Five Years: Metal Parts & Mechanical components such as crank drives, spindles & motors.

  • HÅLLNING SMART TABLE | X Series - 5 Years
    Two Years: Electronic components such as control boxes, hand switches & cables.
    Five Years: Metal Parts & Mechanical component such as completed collumn & motors.

  • HÅLLNING SMART TABLE | B Series & Lumin Series - 2 Years

  • [Display Sale]
    HÅG - 5 Years
    RH, RBM - 3 Years
    Duba B8 - 1 Year for electric components
    Moll - 3 Years



WHAT IS HALLNING MALL?

HÅLLNING MALL is our latest addition to our online services. It is based on our Ready stock Items. For more information regarding our products, please visit our main website at www.hallning.com



WHAT ARE THE RETURN / REFUND POLICIES?

Here at Hållning, we do not accept any return or refund requests. Although, we do accept exchange policies (term & conditions applied) for certain cases only. For more information, please contact us at info@hallning.com.

For Indent or Pre-ordered items, we encourage our customers to carefully amend their request order upon ordering. This is to minimalize the chance of having a wrong or unwanted items.