Question 1

WHAT IS HALLNING MALL?

Accepted Answer

HÅLLNING MALL is our latest addition to our online services. It is based on our Ready stock Items. For more information regarding our products, please visit our main website at www.hallning.com

Question 2

WHAT IS THE LEAD TIME ON YOUR CHAIRS/TABLES?

Accepted Answer

Our standard delivery lead time is 3 - 5 days after PO and Payments are made

Free Delievery and Installation for Jabodetabek Area ( Jakarta, Bogor, Depok, Tanggerang, Bekasi).   Contact us for delivery costs out side Jabodetabek Area

Question 3

WHO SHOULD I CONTACT WHEN MY CHAIR NEEDS SERVICING?

Accepted Answer

Please to reach out to our Customer Service at (info@hallning.com) or our official whatsapp services.

Question 4

WHAT ARE THE PAYMENT METHODS?

Accepted Answer

Payments Can Be Made through: Bank Transfer
 Pay at Hållning Showroom (Pacific Place Mall, Level 2)
 COD by Hållning Team 
 Online payment through Tokopedia.com (For HÅLLNING Sound)

Question 5

WHAT IS A WARRANTY ON YOUR PRODUCTS?

Accepted Answer

WHAT DOES THE WARRANTY COVER?   HÅLLNING warranty covers all products against material and manufacturing faults and defects from the product's production date.The warranty covers any necessary spare parts. Labour and transport costs are Free of charge (Within Warranty period).

Wear and tear must be expected from normal use and are not covered by the warranty. The warranty is conditional on the chair/table and fabrics/leather undergoing normal cleaning.The guarantee does not cover the consequence of wear and stains when choosing a light (white) colour for plastic or metal components.   HÅG - 10 Years RBM - 6 Years RH - 6 Years MOLL - 5 Years HÅLLNING Entry Level Chairs | A 350 & A450 Series - 2 Years

Duba B8 - 7 Years
Two Years: Electronic components such as control boxes.
Five Years: Metal Parts & Mechanical components such as crank drives, spindles & motors.

HÅLLNING SMART TABLE | X Series - 5 Years
Two Years: Electronic components such as control boxes, hand switches & cables.
Five Years: Metal Parts & Mechanical component such as completed collumn & motors.

HÅLLNING SMART TABLE | B Series & Lumin Series - 2 Years

[Display Sale]
HÅG - 5 Years
RH, RBM - 3 Years 
Duba B8 - 1 Year for electric components
Moll - 3 Years

Question 6

WHAT ARE THE RETURN / REFUND POLICIES?

Accepted Answer

Here at Hållning, we do not accept any return or refund requests. Although, we do accept exchange policies (term & conditions applied) for certain cases only. For more information, please contact us at info@hallning.com.

For Indent or Pre-ordered items, we encourage our customers to carefully amend their request order upon ordering. This is to minimalize the chance of having a wrong or unwanted items.

Menu

Whatsapp Service

FAQS

Showroom

Download Our E-Catalog